This month, we as a chapter decided to go rogue and discuss the connections we make with our customers & clients. While our skills and expertise span many industries, one thing is common — the people we do business WITH are beyond important to our success.
At our meeting, we invited members to reflect on the services they provide through the lens of the client or
customer, sharing best practices as well as struggles. We also acknowledged the pandemic’s effect on our current situations, considering what this new normal means to being authentic in our relationships.
How are you currently elevating your customers' experience?
July 14, 2020 on ZOOM
July: Client Experience
Pairing Customer Service with Technology to Enhance Client Relationships
3 Ways to Maximize Client Relationships and Guarantee Referrals
Top 3 Gifting Tactics to Take Your Client Relationships to the Next Level
The Ultimate Guide to Client Relationships (Monthly Guide Download)
Rising Tide Resources
During our Zoom meeting, we broke into groups to reflect on our customer relationships, share our favorite tactics for treating clients well, and ask each other for solutions to our struggles. These resources were all mentioned during our lively chats!
Meetup Resources
PHOTOGRAPHY BY
Juliana Wall Photography
OUR FAVORITE BRANDS
Apple
Chewy
Tiffany & Co.
Boutiques in Bethlehem
BHLDN
WHY WE LOVE THESE BRANDS
Reliable and customized experience
Dual mission or products that are handmade
Streamlined branding and voice with a clear message
Extra special touches (gifts, notes, discounts)
Packaging and branding, good-looking and consistent
HOW WE GO THE EXTRA MILE
"Scaffolding" the experience with actionable steps
Checking in and anticipating the clients' needs
Anniversary reminders
Connecting through social media
Monthly emails with digital downloads
Listening and taking lots of notes
Paying attention to the intro, outro, and even the time in-between
OUR FAVORITE TOOLS
Google Admin Groups
